Serious, Ticketing & Sales Manager
Serious is a non-profit cultural organisation that brings people together through music. We produce industry-leading live music events, creative engagement projects, and talent development schemes.
With over 30 years of experience, we are passionate about making music that matters to communities, supports the success of artists, and goes beyond the mainstream. Purpose driven, we believe in music’s unique role as a cultural and social catalyst. Our mission is to enable everyone to engage with music in a way that is meaningful for them.
In this role, you will be responsible for reporting and analysing ticket sales and revenue and working to maximise sales for all shows. You will proactively manage all ticket inventory, working closely with external venues and ticket agents to set up and manage ticketing for all shows, from show build to settlement. You will act as the lead administrator for our CRM system, Spektrix, setting up shows, managing allocations, and pulling reports within the system.
Reporting to the Head of Marketing & Communications and working closely with the internal Programming, Production and Development Departments, you will proactively analyse and report on ticketing data to enable a deeper understanding of Serious’ audience purchase behaviour and demographics to inform business decisions and maximise sales.